After-sales Service Commitment

 

Dear Customer:

 Thank you for choosing Zhucheng Xinxudong Machinery Co., Ltd. as your partner! We are well aware that high-quality products and excellent after-sales service are the cornerstones of the sustainable development of enterprises. Therefore, we hereby solemnly promise to you that we will provide you with comprehensive, efficient and considerate after-sales service to ensure that your mechanical equipment always maintains a good operating condition.

 

1. After-sales Service Purpose

 Our after-sales service purpose is: "Customer first, service first, quick response, professional solution." We are committed to providing you with timely, professional and efficient after-sales service to ensure that your production goes smoothly.

 

2. After-sales Service Content

 Equipment installation and commissioning: We provide professional equipment installation and commissioning services to ensure that the equipment can run smoothly at your production site.

Technical training: For the equipment you purchase, we will provide comprehensive technical training to ensure that your operators can master the use of the equipment.

Maintenance: We provide regular equipment maintenance services to ensure the long-term stable operation of the equipment. At the same time, we also provide emergency repair services to deal with sudden failures.

Accessories supply: We have sufficient equipment accessories in stock to ensure that they can be provided quickly when you need them.

Technical consultation: Our technical team is on call at any time to provide you with professional technical consultation and solutions.

 

3. After-sales service commitment

 Response time: We will respond to your service request within 24 hours after receiving the notification and arrange relevant personnel to handle it as soon as possible.

Service quality: Our service personnel are professionally trained and have rich practical experience and professional knowledge to ensure that we provide you with high-quality services.

Service tracking: We will follow up and return visits for each service to ensure that your problems are satisfactorily resolved, and evaluate and improve our services.

 

4. Customer feedback and suggestions

 We attach great importance to your feedback and suggestions, which will be a valuable basis for us to continuously improve and enhance the quality of our service. Please feel free to contact us and put forward your valuable opinions.

Thank you again for your trust and support! We will continue to provide you with high-quality products and services to create a better future!

Zhucheng Xinxudong Machinery Co., Ltd.

[Company phone: +86 05366063199]

[Company address: No. 777, Changzhan Road, High-tech Industrial Park, Zhucheng City, Shandong Province, China]